Refund & Cancellation Policy

Order cancellation

Cancellations are accepted within 24 hours of placing your order, as long as it hasn't already been dispatched.

How to initiate a cancellation

WhatsApp us through the website, or email hello@houseofsehej.com with your order number within the 24-hour window.

Before you order

Because we don't offer exchanges or returns, please check fabric, sizing, and product details carefully before purchasing. Every product description is written to be exact — if you have any questions about drape, fabric feel, or fit, message us before ordering and we're happy to help you decide.

Our Exchanges or Returns policy, plainly

We do not offer exchanges or returns. Every piece at House of Sehej is curated in limited quantities — many are one-of-a-kind. Once it's sold.

we may not be able to source it again, which means we can't take it back and resell it the way a mass-stock seller can.

If your parcel arrives damaged

If the parcel looks damaged from the outside, please refuse it at the door — don't accept delivery. The courier will return it to us and we'll take it from there.

Wrong or damaged items

If the parcel is intact but the saree inside is damaged, or the wrong item was sent, contact us within 24 hours of delivery with an unboxing video. Once verified, we'll process a full refund — this is the one exception, since it protects you from genuine errors on our end.